Privacy Policy

This policy governs how Coming Bro collects, uses, and protects your personal information in compliance with the Information Technology Act, 2000.

Last updated: June 2026

This Privacy Policy applies to the COMING BRO software and mobile application. It is an electronic agreement formed under the Information Technology Act, 2000, along with applicable rules and amendments. This privacy policy constitutes a legally binding document between you (the user) and COMING BRO. By using the COMING BRO software or application, you agree to the terms of this policy, which will govern the relationship between you and COMING BRO for all usages of the application or software.

Information Collected and Use of Information

This Privacy Policy applies to the COMING BRO software and mobile application. It is an electronic agreement formed under the Information Technology Act, 2000, along with applicable rules and amendments. This privacy policy constitutes a legally binding document between you (the user) and COMING BRO. By using the COMING BRO software or application, you agree to the terms of this policy, which will govern the relationship between you and COMING BRO for all usages of the application or software.

#CategoriesDataPurpose
1ProfileName, Contact Number, Email ID, Address, Profile Picture
  • To trigger verification OTP SMS
  • To create and update accounts on the application
  • For verifying user identity and driver's eligibility for onboarding
  • To enable platform features and user matching
  • To deliver receipts
  • To facilitate communication between drivers and passengers
  • To process payments
  • For customer support and issue resolution
  • To enable WhatsApp communication for a smoother sign-up process
2LocationPrecise or approximate location data, recent location searches
  • To enable platform features
  • To calculate ride pricing
  • To match drivers and passengers
  • For detecting unsafe behavior and preventing fraud
  • For customer support customization
3Usage DataPlatform access dates, times, features or pages viewed, browser type, app crashes, and other system activity
  • To enhance platform features
  • To perform internal operations
  • For monitoring and improving support
4Ride DataRide history, saved addresses, favorites
  • To enable personalized app use
  • To streamline the booking process
5Device DataDevice model, IP address, operating system, software, preferred languages, advertising identifiers, device motion data, mobile network data
  • For internal operations
  • For fraud prevention
  • For improving support and platform features
  • For customer support issue resolution
6Communications DataTime and date of calls, call recordings, texts, in-app messages
  • To facilitate communication between users
  • For fraud detection
  • For incident reporting and conflict resolution
  • To monitor and improve support

Retention

COMING BRO retains all information collected as long as permitted by applicable law. You may request deletion of your account at any time, though COMING BRO may retain certain data after deletion requests due to legal or regulatory requirements, safety, security, or fraud prevention needs, or if issues like outstanding credits or unresolved claims exist.

Rights

You have the right to access your profile on the platform to add, remove, or modify information as needed. COMING BRO will use updated information upon modification. However, prior uses of previous information will not be affected, and users are expected to provide accurate and truthful information.

Data Security

COMING BRO is committed to maintaining data confidentiality and security, utilizing organizational and technical measures in compliance with applicable laws. Data is encrypted during transit and while at rest.

Grievance

For questions, complaints, or concerns regarding information processing or this Privacy Policy, you may reach out to COMING BRO's designated grievance officer:

Grievance Officer

Cob Technology

Flat no 103, A wing, Jay Heramb, new DP Road, Katrap, Badlapur, Thane, Maharashtra 421503

Updates

COMING BRO may occasionally update this Privacy Policy. If significant changes are made, users will be notified in advance via email or through the application. Continued use of our services after such updates constitutes consent to the updated notice as permitted by law. We encourage users to review this notice periodically to stay informed of our privacy practices.